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With More Capacity, Starlink Gives 'Best Effort' Tier a Speed Boost

SpaceX emails customers in the US and Canada about automatically upgrading them from the 'Best Effort' tier to the standard Starlink residential tier.

ByMichael Kan

My Experience

I've been with PCMag since October 2017, covering a wide range of topics, including consumer electronics, cybersecurity, social media, networking, and gaming. Prior to working at PCMag, I was a foreign correspondent in Beijing for over five years, covering the tech scene in Asia.

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Starlink dish (Credit: Getty Images/olegda88)

Speeds forStarlinktook a hit last year amid a flood of interested users, but SpaceX is now upgrading speeds for some subscribers of the Starlink “Best Effort” tier.

Last week, several Best Effort tier users reported receiving emails about SpaceX upgrading their service to the normal residential Starlink tier.

“With Residential, you will receive prioritized service, resulting in improved speeds, particularly during times of network congestion,” SpaceXwrote(Opens in a new window)in the email. “There is no change in your monthly service price or additional cost for this upgrade.”

的Starlink email
(Credit: Facebook user Clint Prewitt/Starlink)

的Best Effort tier currentlyoffers(Opens in a new window)advertised download speeds from 5 to 50Mbps. In contrast, the standard residential tier offers speeds from 20 to 100Mbps.

的emails arrive as SpaceX has been freeing up capacity for Starlink, which uses orbiting satellites to beam broadband to users on the ground. Last week, the company alsoliftedthe Starlink residential tier waitlist for most parts of the western US.

Starlink availability maps.
的top map shows the residential Starlink tier's current availability in the US, compared to a map from March 3. (Credit: Starlink.com)

To increase capacity, SpaceX has already launched 495 additional Starlink satellites in this year alone. In the email, the company added: “This upgrade is made possible through the introduction of Starlink’shigher performingsatellites, SpaceX’s faster launch rate, and the continuous deployment of software features to optimize the Starlink network.”

It's unclear how many Best Effort users have been upgraded to the normal residential tier; somesay(Opens in a new window)they haven't received an upgrade. SpaceX didn’t immediately respond to a request for comment, but onFacebook(Opens in a new window)andReddit(Opens in a new window), users who received the upgrade reported being based in Georgia, Texas, Virginia, Kentucky, Tennessee, Ohio, and Pennsylvania, along with Ontario, Canada—all areas mostly waitlisted on Starlink.

SpaceX originallyintroducedthe Best Effort tier in August for pre-order customers who had been waiting months or over a year for access to Starlink. The program offers customers access to the satellite internet service, but at significantly slower speeds. For now, the company has been giving consumers access to the Best Effort tier only "to existing pre-order customers in areas where Residential service is currently at capacity." To bypass the waitlist, users can tryStarlink Roamor a business-tier, but they'll have to pay more.

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About Michael Kan

Senior Reporter

I've been with PCMag since October 2017, covering a wide range of topics, including consumer electronics, cybersecurity, social media, networking, and gaming. Prior to working at PCMag, I was a foreign correspondent in Beijing for over five years, covering the tech scene in Asia.

Read Michael's full bio

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